INTRODUCING VOYENT ALERT!
In times of crisis, it is important that residents have access to trusted, timely and accurate information to ensure their own safety and that of their family and loved ones. In response to this need, the Village of New Maryland has chosen Voyent Alert! as the communication service provider for these kinds of events.
Voyent Alert! is a multi-purpose communication service used to send alerts to residents, businesses and visitors during critical events like fires or floods, as well as for relevant communications such as snow removal advisories, planned maintenance, water advisories, etc.
HOW TO REGISTER:
Registration for the service is FREE, simple and totally anonymous.
For Mobile App Alerts: Download and install the Voyent Alert! app from the Apple or Google Play app stores.
For Email, Text Message or Voice Call Alerts: Register online at https://register.voyent-alert.com
WHAT YOU CAN EXPECT
Personalized Communications: Voyent Alert! provides informative communications. Critical information such as the distance and direction from an incident, time of intercept and preferred evacuation routes from your followed locations are provided.
Follow Multiple Locations: Voyent Alert! allows you to create and follow multiple locations such as “Kids School” or “Mom’s House”. Any event or communication related to your followed locations will be forwarded to you along your preferred communication channel.
No Message Fatigue: Voyent Alert’s smart alerting capabilities ensure that you will only get notified when a communication is relevant to you or one of the locations you are following.
Communications Your Way: Receive alerts over a wide variety of communication channels including mobile apps, text/SMS alerting, email or voice calling. You can register for all or one of them.
Privacy is Paramount: Registration is anonymous, and no information volunteered or derived is shared or used for marketing or data harvesting purposes. Locational information from your followed locations is only used to determine its proximity to an alert event and to provide critical context within the communications (such as distance and direction).
Leaving is Easy: Both mobile applications and web-based accounts provide to an unsubscribe feature accessed via the menu icon on the top right of the screen/page. If the service isn’t working out simply click on the “Unsubscribe” button and you won’t be hearing from us again.
ABOUT VOYENT ALERT: FAQs
What is the difference between Voyent Alerts and the alerts that I have received in the past on my phone?
The alerts that are broadcasted on phones, televisions, radios, etc. are issued through the Alert Ready system. Our alerts are sent through Voyent Alert!, an independent emergency management system that is subscription-based and used for municipal emergencies. The Alert Ready program is often used by the Government of New Brunswick and the RCMP.
When are alerts issued?
Alerts are issued on an as-required basis. In the event that a situation has a public safety risk, alerts can be issued. This could include, for instance, evacuations or localized flooding. You also have the option of opting into some day-to-day communications such as garbage and recycling information or municipal updates.
Will I receive a lot of unwanted alerts?
No. You will only ever receive a notification if it is relevant to a location or a specific topic you have selected. This will change in the future as more alert types are added. To identify which topics you would like to subscribe to, visit the “My Topics” menu on your Voyent Alert! Account.
Does Voyent! collect personal information?
No. The only information required to register is a postal code or address and a phone number or email address. No other personal information such as your name, address, or date of birth is required. Please see the Voyent Alert! Privacy Policy at voyent-alert.com for more details.
Is training required to use this service?
No. Voyent Alert! is very simple to use.
When you first register, helpful hints are included to guide you in setting up your account. If you ever get stuck, click on the “?” on the side of the screen or in your app for assistance. Additional support can be found on the Voyent Alert Frequently Asked Questions page (Voyent-alert.com/ca/community) where you can also submit a question directly. You can also contact the Village office for assistance at 506-451-8508.
Who issues the alerts?
Staff for the Village of New Maryland.
I live outside Village limits but would still like to receive alerts. Can I still register?
Yes. If you are outside of the Village of New Maryland you can still register to receive alerts. Simply enter “New Maryland” or a Village of New Maryland address on the registration page to get started. Once registered, you can either move your “home” pin or create a new one for other locations of interest to you.
Can I decide what type of alerts I receive?
Yes, subscribers can choose which type of alerts they receive. When you log in, you can select which notifications you receive under the “My Topics“ tab. Critical alerts will go out to subscribers regardless of whether you have opted in.
Will the alerts be broadcasted on my phone, even if it is on silent?
No, these alerts will be issued as text messages for those that opt-in via their mobile number, via the Voyent app, or to an email for those who subscribe via email. In the event of a critical alert where the public must be alerted immediately, the alerting sound will override your phone settings.
Voyent Alert youTube Links
Why Register for Voyent Alert?
Voyent Alert! How It Works – Mass Notification Service
Registration Tutorial – Voyent Alert!
